About the Company 

This is a Fashion School that offers programs to students in the fields of fashion, design, and art with a focus on creativity and excellence. Found in Italy and with a legacy of over 80 years, they have helped over 45,000 aspiring professionals with their education and training all over the world (around 107 countries).

This institute is supported by a team of 50+ employees, located in the heart of all things fashion related of Mexico City: Polanco.

If you are interested in gaining experience with this institute read on and apply!

Internship Description

As a Customer Relations Trainee, you will collaborate to ensure the delivery of high-quality and efficient customer service to prospects and customers through various channels (phone, email, SMS, chat, …) both inbound and outbound to improve sales results. You will respond quickly to inquiries and resolve issues with professionalism. By providing customer service, you will contribute to the growth and engagement of the institute. 

Schedule: Full time position

Main Learning Objectives 

• Develop a deep understanding of customer service principles and best practices
• Enhance communication skills across various channels (phone, email, SMS, chat)
• Gain insights into sales processes and strategies to improve results
• Learn to manage and resolve customer complaints effectively
• Understand the importance of creating and maintaining customer loyalty

Responsibilities

• Provide high-quality and efficient customer service to prospects and customers through inbound and outbound channels
• Track and monitor activities and results to ensure service excellence
• Proactively identify and address information and tool gaps to improve service delivery
• Manage and resolve complaints, demonstrating the value of the institute
• Conduct outbound campaigns via phone calls, emails, and SMS to drive sales results
• Adhere to company standards and procedures, following team leader directions to maximize efficiency and outcomes
• Contribute to a high-quality work environment, motivating team members to perform at their best.

Qualifications

• Fluent in English and Spanish; Portuguese is a strong plus
• Strong analytical capabilities
• Excellent communication and listening skills
• Interest in sales and problem-solving
• Team-oriented with a collaborative mindset
• Proficient in Excel and PowerPoint
• Passionate about the luxury and fashion industry

Learning Program

The comprehensive learning program is designed to nurture exceptional concierge professionals through key areas, including effective communication, team collaboration, organizational skills, relationship building, and crafting memorable experiences.

Benefits

• Gain hands-on experience in an international institution in the fashion industry
• Opportunity to work in a dynamic and multicultural environment
• Mentorship and guidance from experienced professionals
• Access to exclusive industry events and networking opportunities
• Potential for future career opportunities within the institute
• Monthly salary of $14,000 MXN pesos